Reference

Terms That Cover Your 99xx Account

These terms set out what you agree to when you access 99xx, including how your account works, how payments via bKash, Nagad and Rocket are handled, and where access is permitted under local law and eligible regions. Read them before you use the platform.

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What These Terms Cover and How They Apply

99xx Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between you and 99xx when you create an account and use the platform in any region where it is available. Access and participation depend entirely on your local law and the eligible regions we serve — if local law restricts or

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prohibits this type of service, these terms do not authorise you to proceed. Your account is personal and non-transferable. Any wallet activity through bKash, Nagad or Rocket is tied to the verified account holder only. We may update these terms when regulations, payment processes or platform
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features change. When that happens, we post the revised version and the change takes effect on the date stated. Continued use of your account after that date means you accept the updated terms. If you do not agree, you can close your account by contacting support.
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Minors are not eligible to hold an account or conduct any transactions. We rely on the details you provide at registration to verify eligibility — submitting false information is a breach of these terms and may result in account suspension. Payments via bKash, Nagad and Rocket
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are subject to the individual terms of those payment providers in addition to ours.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights Under These Terms

We hold your account data only for as long as it is needed for operational, legal or dispute-resolution purposes. You can request a summary of what data we hold on your account by contacting support in writing. Security measures on your account include OTP verification on login and flagging of unusual wallet activity across bKash, Nagad and Rocket transactions. If you believe your account has been accessed without your authority, report it immediately through live chat or email so we can place a temporary hold while the matter is reviewed.

Data Retention

We keep account records for the period required by applicable law in eligible regions. Once that period passes, personal data is deleted or anonymised in line with our internal retention schedule.

Account Security

OTP-based login and wallet-activity monitoring are active on every account. Unusual activity — such as a login from an unrecognised device — triggers an automatic verification step.

Your Access Rights

You may request access to your account data or ask for corrections at any time. Raise the request through email support with your account ID and we will respond within the timeframe required by applicable rules.

Terms Disputes

If you disagree with how these terms have been applied to your account, write to our support team with the details. We review each case against the version of the terms active at the relevant time.

TERMS QUERY SUPPORT

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to flag a concern about your account under these terms, our support team handles account and policy questions directly. Availability depends on current operating hours — check the support page for current response windows. You can reach us through the channels below.

Team online

Live Chat

Access live chat from your account dashboard for account-related or terms-related queries. Responses during staffed hours are typically the quickest route.

Email Support

Send detailed terms or account queries to our support email. Include your registered account number so the team can locate your record without delay.

Help Centre

The help centre holds answers to common terms questions, account suspension queries and payment dispute steps — check it before opening a new ticket.

Common Questions About These Terms

These answers cover what our terms require, how they affect your account, and what to do if something is unclear. Access and eligibility always depend on local law and the eligible regions we serve.

These terms apply to anyone who creates an account on 99xx and uses the platform in a region where access is permitted under local law. If local law restricts this type of service, the terms do not grant you permission to use it.

We post the updated version with an effective date. If you continue using your account after that date, you are taken to have accepted the changes. If you do not agree, close your account through support before the effective date.

Yes. Payments via bKash, Nagad and Rocket are also subject to each provider's own service terms. A transaction that complies with our terms may still be subject to limits or conditions set by your wallet provider.

Send a written request to our support email with your account ID. We will provide a summary of the data we hold and the basis on which we hold it, within the timeframe applicable law requires.

Yes. Breaches such as providing false registration details, allowing another person to use your account, or attempting transactions from ineligible regions can result in suspension or permanent closure.

Contact us immediately via live chat or email. We can place a temporary hold on your account while we review the activity, including any bKash, Nagad or Rocket wallet transactions during the period in question.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Info99Xx Banking InfoSlot Magic

Terms That Cover Your 99xx Account

Account Security, Data and Your Rights Under These Terms

Data Retention

Account Security

Your Access Rights

Terms Disputes

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

Common Questions About These Terms

01 Who do these terms apply to?

02 What happens when the terms are updated?

03 Do bKash, Nagad and Rocket have their own rules on top of these terms?

04 How do I request access to the data held on my account?

05 Can my account be suspended under these terms?

06 What should I do if I think my account was accessed without my permission?

Terms & Conditions

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