Reference

Access Policy Account Compliance

We operate 99xx for adults in regions where online gaming is permitted. Your ability to create an account, deposit through bKash, Nagad or Rocket, and access our lobby depends entirely on your local law and whether you meet age and residency requirements.

Region-Dependent Access21+ Age RequirementbKash, Nagad, Rocket ComplianceAccount Verification RequiredLocal Law Governs Use
99xx Access Policy Account Compliance

Policy Questions & Contact Channels

If you need clarification on our legal terms, your account status, or verification requirements, reach us through the channels below. Our Bangladesh support team handles questions about wallet compliance, regional access, and document requests.

Live Chat Support Open the chat widget in your account dashboard or on any page footer. Our team responds within minutes during peak hours and handles legal queries, verification questions, and account compliance issues in English.
Email Assistance Send detailed policy questions or attach verification documents to our support email. We respond within 24 hours on business days and walk you through ID submission, residency proof, and account-status inquiries for Bangladesh users.
FAQ Library Browse our policy FAQ for instant answers on age requirements, restricted regions, wallet verification, and withdrawal holds. Most common legal and compliance questions are already answered there with step-by-step guidance.

How We Handle Policy & Data

We take account security, data handling, and legal compliance seriously. Every piece of information you share during registration or verification is encrypted and stored according to our privacy policy. Here's how we manage the legal and operational side of your account.

Identity Verification

We verify your age and residency through government-issued ID and recent utility bills or bank statements. Documents are reviewed manually, encrypted during transmission, and stored securely. Verification typically completes within 24 to 48 hours of submission.

Data Retention

We keep account records, transaction logs, and verification documents for the period required by financial regulations and anti-fraud policies. After closure, we retain only what is legally mandated, then securely delete the rest.

Cookie & Tracking Policy

We use cookies to maintain your login session, remember language preferences, and analyze traffic patterns. You can disable non-essential cookies in your browser settings. Essential session cookies remain active to keep your account functional and secure.

Policy Change Requests

If you want to review the data we hold, request corrections, or close your account and delete your information, email our support team. We respond within five business days and process deletion requests after outstanding balances are settled.

Legal & Access Questions

Your ability to register and play depends on your local law and whether online gaming is permitted in your specific region. We serve adults where lawful; confirm your legal status before creating an account.

We require a government-issued photo ID and proof of address such as a utility bill or bank statement dated within the last three months. Upload clear scans or photos through your account dashboard.

Accounts are suspended if we detect underage use, activity from restricted regions, failed verification, or behavior that violates our terms. Contact support with your account details for a specific explanation and next steps.

When we update our legal terms, we notify you via email and display a banner on login. Continued use means you accept the new terms. If you disagree, close your account before the effective date.

You can deposit through bKash, Nagad or Rocket while verification is in progress, but withdrawals are held until we approve your documents. Complete verification promptly to avoid delays when you want to cash out.

We retain transaction records and verification documents for the legally required period, then securely delete them. You can request a copy of your data or ask for deletion by contacting support after account closure.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.